Refund Policy
Refund Policy for Large Orders ($250 or more)
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General Refund Fee: All canceled orders are subject to a 5% processing fee once payment is completed.
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7+ Days Notice: Cancellations made 7 or more days before the scheduled pickup or delivery date incur a 35% charge.
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3 to 6 Days Notice: Cancellations made 3 to 6 days before the scheduled date incur a 50% charge.
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48 Hours or Less Notice: Cancellations made 48 hours or less before the scheduled date are 100% non-refundable.
Standard Orders (Under $250)
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General Refund Fee: All canceled orders are subject to a 5% processing fee once payment is completed.
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48+ Hours Notice: Cancellations made more than 48 hours before the scheduled date are fully refundable, minus the 5% processing fee.
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24 to 48 Hours Notice: Cancellations made 24 to 48 hours before the scheduled date incur a 50% charge.
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Same-Day Notice: Same-day cancellations are 100% non-refundable.
Operational Edge Cases to Consider
Late Pickups & No-Shows: State clearly that donuts are perishable. Orders not picked up by store closing time will be discarded for food safety reasons and cannot be refunded.